Ivy Ruvimbo Matondo

Leisure and Hospitality Management Graduate

Goromonzi, ZW.

About

A highly dedicated Leisure and Hospitality Management graduate with a proven ability to enrich guest experiences through innovative leisure solutions and exceptional service. Possessing strong skills in customer engagement, event coordination, and operational support, I am eager to contribute to dynamic, guest-focused organizations that prioritize both relaxation and service excellence, while continuously driving growth and operational efficiency.

Work

Zimgold Industries (PVT) Ltd - Stelix Zimbabwe

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Contractor

Harare, Harare Province, Zimbabwe

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Summary

Executed critical bottling department tasks, upholding stringent quality control and hygiene standards for efficient production.

Highlights

Ensured rigorous quality control and hygiene compliance within the bottling department, adhering to strict industry regulations to maintain product integrity.

Accurately maintained comprehensive production records and consistently followed safety procedures, contributing to a secure and efficient operational environment.

Shearwater Adventure Private Limited

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Intern - Sales & Reservations / Guest Operations

Victoria Falls, Matabeleland North Province, Zimbabwe

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Summary

Managed comprehensive sales, reservations, and guest operations across multiple departments, ensuring seamless experiences for a diverse clientele.

Highlights

Orchestrated over 500 activity and tour bookings for diverse local and international guests, meticulously preparing quotations and travel arrangements to ensure accurate reservations and confirmations.

Delivered exceptional guest services and concierge support, effectively resolving customer inquiries and complaints to maintain high service standards and achieve positive guest satisfaction.

Contributed to revenue growth by actively promoting additional experiences and tourism packages, enhancing guest value and increasing upsell opportunities.

Coordinated seamlessly with housekeeping and flight crews to ensure optimal room readiness and smooth helicopter flight operations, including conducting critical passenger safety briefings.

Education

University of Zimbabwe

Harare, Harare Province, Zimbabwe
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BSc Honors Degree Leisure and Hospitality Management Grade: Upper Second Class (2.1)

Languages

English

Shona

Skills

Guest & Customer Service

Guest Relationship Management, Customer Engagement, Concierge Services, Complaint Resolution, Cultural Awareness, Service Excellence.

Operations & Administration

Event & Activity Scheduling, Hospitality Administration, Reservations & Bookings, Sales & Quotation Preparation, Operational Support, Check-in/Check-out, Quality Control, Hygiene Compliance, Production Management.

Communication & Collaboration

Communication Skills, Report Writing, Presentation Skills, Teamwork, Cross-functional Collaboration.

Professional & Technical

Time Management, Attention to Detail, Adaptability, Flexibility, Microsoft Office Suite.

Ivy Ruvimbo Matondo