Ivy Ruvimbo Matondo
Leisure and Hospitality Management Graduate
Goromonzi, ZW.About
A highly dedicated Leisure and Hospitality Management graduate with a proven ability to enrich guest experiences through innovative leisure solutions and exceptional service. Possessing strong skills in customer engagement, event coordination, and operational support, I am eager to contribute to dynamic, guest-focused organizations that prioritize both relaxation and service excellence, while continuously driving growth and operational efficiency.
Work
Zimgold Industries (PVT) Ltd - Stelix Zimbabwe
|Contractor
Harare, Harare Province, Zimbabwe
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Summary
Executed critical bottling department tasks, upholding stringent quality control and hygiene standards for efficient production.
Highlights
Ensured rigorous quality control and hygiene compliance within the bottling department, adhering to strict industry regulations to maintain product integrity.
Accurately maintained comprehensive production records and consistently followed safety procedures, contributing to a secure and efficient operational environment.
Shearwater Adventure Private Limited
|Intern - Sales & Reservations / Guest Operations
Victoria Falls, Matabeleland North Province, Zimbabwe
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Summary
Managed comprehensive sales, reservations, and guest operations across multiple departments, ensuring seamless experiences for a diverse clientele.
Highlights
Orchestrated over 500 activity and tour bookings for diverse local and international guests, meticulously preparing quotations and travel arrangements to ensure accurate reservations and confirmations.
Delivered exceptional guest services and concierge support, effectively resolving customer inquiries and complaints to maintain high service standards and achieve positive guest satisfaction.
Contributed to revenue growth by actively promoting additional experiences and tourism packages, enhancing guest value and increasing upsell opportunities.
Coordinated seamlessly with housekeeping and flight crews to ensure optimal room readiness and smooth helicopter flight operations, including conducting critical passenger safety briefings.
Education
University of Zimbabwe
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BSc Honors Degree
Leisure and Hospitality Management
Grade: Upper Second Class (2.1)
Languages
English
Shona
Skills
Guest & Customer Service
Guest Relationship Management, Customer Engagement, Concierge Services, Complaint Resolution, Cultural Awareness, Service Excellence.
Operations & Administration
Event & Activity Scheduling, Hospitality Administration, Reservations & Bookings, Sales & Quotation Preparation, Operational Support, Check-in/Check-out, Quality Control, Hygiene Compliance, Production Management.
Communication & Collaboration
Communication Skills, Report Writing, Presentation Skills, Teamwork, Cross-functional Collaboration.
Professional & Technical
Time Management, Attention to Detail, Adaptability, Flexibility, Microsoft Office Suite.